Returns / Exchanges
Any returns or exchanges must be AUTHORIZED and COMPLETED within 30 days of your receipt of the product. That means we must RECEIVE your returned item(s) HERE in our office within 30 days of when you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange. Special order parts are eligible for return with a 30% Restocking Fee applied. Please be sure of what you are ordering, and ask us any questions BEFORE placing the order if you're not sure you are ordering the correct item(s).
To be eligible for a return, your item must be unused/unmounted/uninstalled/unworn and in the same condition that you received it. It must also be in the original packaging. If you tried to install a product on your bike, and found out it won't fit or was the wrong item, we will NOT accept a return of this used item. Return items must be NEW in original packaging.
Returned items will be credited back to your original payment method for the authorized amount of the return, minus any applicable restocking fee
Certain items are NOT ELIGIBLE for return under any circumstances:
* ALL Electric/Electronic Parts/Products (ECU's, Dashboards, Fuel management modules, Quickshifters, Lap timers, Regulators, Fuel Pumps, Fuel injectors, solenoids, relays, etc.)
* Generally any parts that have wires attached to them or a circuit board inside of them, are considered "electronic".
To complete your return, you must submit a Return/RMA request PRIOR to returning your items, and the RMA# must be written on the outside of the package when it is returned. You must also include a copy of your original sales receipt with your return request.
Items With Manufacturer Support/Warranty
If you have a problem with a product that we are an authorized dealer for, which carries a manufacturer warranty and/or manufacturer support, that is your first line of approach for any problems with the product. Particularly products which require installation, configuration, etc. are likely not eligible for return due to being electronic, but manufacturer support and warranty is likely available for any difficulties you face. Please contact the manufacturer directly, or contact us for the manufacturer's contact information if you don't have it. We do NOT accept returns of these products, if a replacement is authorized by the manufacturer the return will be handled directly with the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your return will be processed (minus any applicable restocking or other fees), and credited back to the original payment method on your order.
Sale/Closeout items (if applicable)
Only regular priced items may be returned, unfortunately SALE/CLOSEOUT items cannot be returned, but certain sale items which are not discontinued, may be exchanged for an alternate item. Discontinued and closeout items are not eligible for return.
Exchanges (if applicable)
We only replace items if they are defective and not subject to a manufacturer warranty. If you need to exchange an item for an alternate item, please contact us for an exchange approval at email@example.com.
To return your product, you should mail your product to: Ducati Omaha 15025 Industrial Road Omaha Nebraska US 68144
You will be responsible for paying for your own shipping costs for returning your item unless we have offered return shipping due to an error on our end. Shipping costs are non-refundable. If you receive a return credit, the cost of shipping on your original order will not be refunded.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.